Over the last twenty years I have had the privilege of meeting with many condominium and HOA boards and leaders. Some were seasoned and experienced while others were new and exposed to the culture of community living for the first time. All wanted to do their best, yet failings and mistakes were acknowledged. With the hope of being forewarned is being forearmed, I thought I would share with you some of my observations of the ten most common condo board mistakes to avoid future do overs.

Not Understanding the Governing Documents: It is so basic. New board members are asked to read all the governing documents, but long-time members should also periodically review the association’s rules and regulations, especially when an important matter is to be considered. And of course, the corollary to this recommendation is these governing documents must be consistently followed and fairly administered. Erratic enforcement of the rules will never foster harmony in the community.

No Confidence in Your Management Company: This problem can be avoided from the start by hiring the right firm for your community. Interview the best candidates; ensure their proposed scope of services meets the specific needs of your community; and periodically review the selected firm’s performance and share your concerns. Once the board sets the goals and policies it should step aside and let the management firm enforce them without micromanaging the daily operations.

Not Maintaining Accurate and Timely Financial Statements: Loss of control over your financial statements is a guaranteed path to chaos in the community’s future. Good financial statements promote confidence amongst the unit owners; good relationships with your bankers and insurance representatives; and accurate information for reserve and operational planning and budgets. Up to date financial information is the engine driving revenue collections; trouble-free payables; and payroll processing.

Unreliable Reserve Fund Studies: If your reserve fund study is over seven years old, it is almost useless. Having the study sitting in someone’s bottom drawer and not referring to in that time is almost worse. Reserve studies are living documents whose basis is always changing. Construction and repair costs have skyrocketed. Inflation over the last two years has made most budgetary schedules obsolete and underfunded. A board does not want to be in the position of releasing the start of a major project only to discover more money needs to be raised.

Contribution Shortfalls to the Reserve Fund: The source of this problem is a failure within the management team. Either your accountant has not billed the proper assessments; your engineer has not estimated the necessary capital repair budget; or your property management firm has allowed deferred maintenance to get out of hand. Underfunded reserve budgets can damage the community’s image; impact unit owners’ future sale plans; and require future special assessments. The board is ultimately responsible for maintaining adequate operational and reserve fund balances. Not facing the need to raise assessments or delaying the decisions for necessary capital expenditures are classic board mistakes.

Communication Failures: Condo communities not only must be transparent in their communications with the unit owners but must be perceived to be transparent. Confidence in the board is built over time and will be called upon when difficult decisions need to be made. When everyone has the same set of facts, common decisions are much more likely. Today the media to get the word out is vast including bulletin board postings; community websites; email bursts; postal flyers; texting; etc. A well-run community has its members fully engaged as much as possible. Good and bad news should be dealt with on a timely basis. The community motto should be: “When it hits the fan, run at the fan.”

Uninformed Team Members: We Yankees like to fix things ourselves. However, in community living this can get a board in trouble. When a problem arises, there may be a tendency to save some money by not calling the condo’s lawyer, engineer, or insurance agent. The other Yankee saying is ‘penny wise and pound foolish’. If a liability issue arises or a conflict over the interpretation of a bylaw phrase, a quick phone call to your condo attorney might avoid unpleasant future consequences. The same is true for building safety issues or the discovery of water infiltration in the condo complex. Building problems rarely improve on their own.

Board Disunity: Disagreement among board members is bound to happen. Everyone’ opinion matters but everyone can’t be right all the time. The board members must follow established decision-making protocols and once a decision has been made each board member must stand behind the consensus. Anger and lack of respect have no place in community governance.

Not Following the Chain of Command: In general board members and committee chairs want to do the right thing. Sometimes in their enthusiasm to get things done in a timely manner they may take matters into their own hands and act without authority. Condo leaders must be reminded from time to time that they are dealing with community money, and they should not direct on-site contractors and vendors to supply services or make repairs without specific direction from the board. This type of lack of discipline can create unnecessary liability or costs easily avoided.

Improper Vendor Selection: Perceived vender service dissatisfaction is often the reason for a new member joining the board. All should be reminded before terminating a vendor service an exit interview should be held to determine all the facts. With a bit of due diligence, the true problem can be revealed resulting in better service with less trouble.

Community living require forbearance and respect for volunteer efforts. All things are possible with village unity.

Written by Jack Carr, P.E., R.S., LEED-AP, Senior Consultant Criterium Engineers

Is your HOA looking repurpose underutilized assets? Here’s is an engineer’s perspective on one way to utilize the tennis courts on your property and once again make them an asset for residents. The article takes a fun look at a fast-growing sport that may be a good fit for your community association.

An Addictive Phenomenon

I will take some of the blame, but in all fairness, I did not know it was addictive. I am talking, of course, about the sport of pickleball. Six years ago, in this section of Condo Media, I presented the article “Pickleball, Anyone?” My goal was noble; I wanted to provide a solution to the many idle tennis courts in condominium and HOA communities due to aging boomers with bad knees and arthritic limbs putting down their tennis rackets. This has resulted in unused common assets that were both expensive to maintain and difficult to convert to other uses given the bylaw restraints.

At the time, I observed this trend while performing reserve fund studies and hearing the complaints from the board or property managers who requested options in dealing with unwanted tennis courts. My research of pickleball around the country revealed the sport provided a win-win solution. Rather than doing away with under-utilized tennis courts, the community could convert each court into two pickleball courts of 20 feet by 44 feet, each with an economical portable 34-inch-high net. The investment in personal equipment was minimal. Good athletic cross-training shoes were a must, but the clothing was anything comfortable and casual. The solid composite material paddle was inexpensive, being only twice the size of a ping pong paddle. Indeed, the sport has been described as playing ping pong while standing on the table. In fact, it is sort of a combination of ping pong, badminton, and tennis. The ball is like a thick skinned whiffle ball with a top speed of less than one-third a tennis ball.

RULES OF THE GAME

So as not to sound like a set of IKEA instructions, I will be brief on the specifics of the game. There are only 5 basic rules:

• Rule 1: The ball must stay inbounds.
• Rule 2: There must be one bounce per side.
• Rule 3: You must serve at the baseline.
• Rule 4: Serves cannot land in the no-volley zone (called the kitchen).
• Rule 5: The game ends at 11, 15, or 21 points.

With all the serves being underhanded and the ball traveling at modest speeds, the players do not have to be exceptionally athletic. The underhanded serve must bounce once on both the serve and return, and then it only must be kept inbounds. Balls returned without a bounce (called a volley) must be at least 7 feet from the net to prevent spiking. Typical games are played to 11 points, and like most racket sports, a player must win by two points. Points can only be earned while serving.

Beginners can learn the game quickly at their own pace while experienced players can have quick, fast-paced, competitive games. Players can be of mixed ages. The average player across the country is 38 years old with 53% being male and 47% being female. Whole families—from the grandkids to the grandparents—can participate in the same game. It is a very social game. It is usually played with doubles and with games ending with a low number of points, the quick turnover of the games allows many people to play in a short span of time. As the games are usually played close together, it is an ideal activity for people to meet others on a casual basis, allowing new friendships to blossom.

ADDED BENEFITS

Given the demographics in many condo communities, perhaps the greatest gift of this sport is the health benefits to community members of all ages. It gives a boost to the cardiovascular system to help prevent unwanted aging problems such as hypertension, stroke, and heart attack. At the same time, it improves balance, agility, reflexes, and hand-eye coordination without putting excess strain on the body. Perhaps this explains why in the last two years, pickleball has reportedly been the fastest growing sport in the United States with over 4.8 million players and tournaments and venues seeming to pop up everywhere.

As I said earlier, when I first recommended the sport, I had very little playing time and was not in a position to warn you of its addictiveness. Now with more experience, I must add this additional warning from the USA Pickleball Association (USAPA): pickleball is “highly contagious.” The consequences of introducing pickleball to your community may be irreversible.

 

Written by Jack Carr, P.E., R.S., LEED-AP, Senior Consultant Criterium Engineers
Published in Condo Media

Lighting Safety – Exterior Lighting Plans and Considerations

Condominium and homeowner associations recognize a need for security tools such as key fobs, Ring doorbell systems, cameras, gates, and guard houses. Of all these systems, perhaps the most important is well-designed lighting. The highest priority of any community is resident safety. When neighbors feel safe, the community value increases.

Exterior lighting is a common element found in every type of condominium complex, yet the permutations of light fixtures, placement, and site design make this item one of the community’s most unique assets. With the net age of condominiums increasing, capital repair decisions related to light fixture replacement, function, and location placement will be an agenda item for more and more buildings and grounds committees in the coming years. A new illumination plan is not just about switching to LEDs.

Lighting Design Plan

Space will not permit us to explore the new products and applications available, so instead, let us shed light on the goals and issues to be considered in making any lighting design plan. The first thing to do is inquire if your municipality has a policy governing site and exterior lighting. This code or design guideline will form the basis of any plan. All good lighting plans should have input from members of the community who know the site and its lighting problems.

Knowing some of the technical jargon is often helpful in reading local lighting ordinances and talking with illumination professionals. The unit of “foot-candle” is used for measuring the amount of light falling on a surface whereas the term “lumen” is a measurement of light energy emitted by a light source. The word “luminaire” is used to describe the complete light fixture including the lamp (bulb), lens, and wiring of the fixture. Finally, some municipalities require a photometric plan which lists not only all of the luminaires and their locations but also describes the horizontal illuminance on the site and the vertical light trespass around the perimeter of the site.

Whether or not your committee will have to deal with the submission of a photometric plan in your location, consideration should be given to several important issues in developing your lighting project’s objectives. These issues include controlling glare, promoting effective security, minimizing light trespass onto adjacent properties, minimizing direct upward light emission, and avoiding interference with the safe operation of motor vehicles.

Questions Around Illumination

When considering these objectives, the levels of illumination needed for the various areas on your site will come into question. During these deliberations, there should be a constant mantra whispering in your ear, “less is more.” The human eye needs very little light to function. A sunny day on Old Orchard Beach has over 30,000 foot-candles while a cloudy day has 1,500, yet only 0.1 foot-candles is needed to read the fine print in your condo bylaws.

If one area of the complex is very bright, it will create the illusion of the properly lighted area nearby to be under-illuminated. Competing light levels detract from our sense of safety and security and defeat the very purpose they were intended to serve. In fact, for a feeling of security it is often more effective to be able to see far ahead with clearly defined escape paths than have extremely bright lighting.

Energy and Environmental Considerations

Reducing the level of illumination will of course save on energy, but there are many other means to this goal. Though the initial selection of lamp type, ballast, luminaire type, quantity, and location can have a significant effect on life-cycle costs, the control strategy can be even more important. Not all outdoor lighting needs to be on full light output all evening. Many methods are available to reduce the hours of lighting operation including timers, motion sensors, photosensors, curfew dimming, and step switching. Even infrared fixtures and cameras might be elements to consider for special circumstances.

The environmental concern of light pollution is getting a lot of visibility lately. The results of this ever-growing problem are glare, skyglow, and light trespass. Often these issues have common solutions. They arise from improperly directed fixtures and inadequate lamp shielding. Cutoff fixture is a term to describe a luminaire designed to focus light exactly where it is needed. When determining the height of a pole fixture, it is often better to have more fixtures at a lower level than fewer fixtures higher up. Tall fixtures tend to illuminate the area directly around the pole and not the area needing the light.

Glare can also be controlled by diligently locating fixtures. Uncomfortable and unneeded light can reflect off a wide range of surfaces such as building windows, wet pavement, and landscaping features. Glare and a lack of uniformly distributed light can temporarily reduce vision function and create a sense of unease or confusion. This will not produce the curb appeal to make the condo shine in this market.

With the current trend to use hardscape design elements on the grounds of many condominium complexes, care should be taken to avoid up lighting landscape features and to use shielded fixtures such as path lights, bollards, and post-top lights with minimum intensity levels. Effective lighting design is not only good for the environment; it also makes cents.

Lighting Safety Article written by Jack Carr, P.E., R.S., LEED-AP, Senior Consultant Criterium Engineers
Published in Condo Media